Orders from AOVOSTORE.com
Who do I contact if there is an issue with my order?

The AOVO support team is ready to help! Using the form here on our contact page. Our customer support team will answer your request within 24-72 hours.

How long does it take my order to ship?

Our average order fulfillment time is 1 business day, with a 3-5 day shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order, for more information you can read our detailed shipping information here.

How do I track my order?

To track your order simply login @ AOVOSTORE.com using your email and password >> select orders and click the order you wish to track. Your tracking number will be listed here.

Additionally you will have received an email with your tracking # sent to the email on your order. If you are having an issue tracking your order feel free to contact us here.

Returns
What is your return policy?

30 day returns available on every product! Read details here.

Warranty
What warranty is included?

A 90 day limited warranty is included with every AOVO STORE product. Click here to read the details of that warranty.

Where can I purchase an extended warranty?

You can learn more about our Extended warranties for different items here.

How do I register my warranty?

Click here and head to the bottom of the page where you will enter your information and register your AOVO STORE product

If I buy on amazon do I still get a warranty?

Yes! But make sure to register your warranty here.

Orders from AOVOSTORE.com
Who do I contact if there is an issue with my order?

The AOVOSTORE support team is ready to help! Using the form here on our contact page. Our customer support team will answer your request within 24-72 hours.

How long does it take my order to ship?

Our average order fulfillment time is 1 business day, with a 3-5 day shipping time. We ship Monday through Friday. Holiday shipping can increase the time it takes to fulfill your order, for more information you can read our detailed shipping information here.

How do I track my order?

To track your order simply login @ AOVOSTORE.com using your email and password >> select orders and click the order you wish to track. Your tracking number will be listed here.

Additionally you will have received an email with your tracking # sent to the email on your order. If you are having an issue tracking your order feel free to contact us here.

Is my AOVOSCOOTER product ready to go out of the box?

Yes! But we recommend you fully charge your AOVOSTORE product before your first ride. Also, it is important to read and understand the User’s Manual.

What shoes are best for Riding?

We recommend skate shoes, with their flat bottoms, and good protection. Avoid shoes with soft foam soles and never ride in sandals, or barefoot.

Can I take my AOVOSTORE product on an airplane?

We recommend contacting your airline directly to inquire about flying with your AOVOSTORE scooter/hoverboard. With airline approval, devices can contain larger lithium ion batteries (101-160 watt hours per battery). Most of our scooters/hoverboards hold a bigger lithium ion battery than 160W, which you will not be able to fly with. You can find battery information on the underside of the scooter deck or hoverboard.

Can I ride my AOVO STORE product in the cold?

Riding in colder temperatures can affect the performance of the scooter or hoverboard. One key thing is to make sure the hoverboard or scooter is always being stored inside. Keeping your rideable in the cold can cause damage to your tires, motor, and battery.

1. Battery storage time is = 1 year (-4°F to 77°F)
2. Relative humidity for battery storage = 45% – 75%
3. The possible storage temperature range for Lithium-Ion batteries is is -20°C to 60°C (-4°F to 140°F) but for prolonged storage period -20°C to 25°C (-4°F to 77°F) is recommended and 15°C (59°F) is ideal. Cells should be stored with a partial charge of between 30% and 50% (at least 2 battery indicators). Although the cells can be stored fully discharged the cell voltage should not drop below 2.0 Volts per cell and cells should be topped up to prevent over-discharge. The maximum voltage should not exceed 4.1 Volts.
4. Do not pull the battery out on the Hoverboards as it voids warranty.
5. Charge the battery before storing and every few weeks

 

How can I clean my AOVO STORE product?

You can keep your hoverboard or scooter sparkly clean! We recommend using a damp cloth to wipe down your product, we’ve found that using a dry scrub brush gets the job done nicely. Do not immerse or soak in water. Products are not water proof just water resistant.