Frequently Asked Questions
WIKEEBUY, is an outdoor sport online shopping website founded by Shenzhen WiKee Technology Co., Ltd. We regard the customer experience as the supreme criterion. We strictly control product quality and truly do it to make people’s lives better, simpler, and healthier.
We have three reports for you to check on and analyze:
We have the UK warehouse, German warehouse, the USA warehouse, we can ship orders cover these countries below: the UK, the USA, Germany, Ireland, Finland, Italy, Poland, Switzerland, Norway, France, Belgium, Luxembourg，Spain, Hungary, Portugal, etc. The EU countries.
If you refuse to accept the goods or refuse to pay customs duties, the goods will be returned to the sender (Banggood). When the tracking information shows “returned to sender”, you may request a refund of your order. Banggood will deduct from the refund amount all charges related to the delivery of the order to the country of destination and its return.
WIKEEBUY is based in Guangzhou, China, but we have multiple warehouses in Asia, Europe, America, Australia and the Middle East.
For example: China warehouse, the United States warehouse, Czech warehouse, Poland warehouse, Spain warehouse, England warehouse, France warehouse, Russia warehouse, Australia warehouse, Italy warehouse, Japan warehouse, Saudi warehouse, Dubai warehouse, etc.
WIKEEBUY is committed to providing faster and cheaper delivery services to its customers. Overseas warehouses are constantly expanding and developing, and there will be more overseas warehouses to be chosen from in the future.
Below please find some of the most common reasons for this type of situation:
– The full name and shipping address of your PayPal account do not match the details you entered for this order. We have tried to contact you but have not received your response within a reasonable period of time. For this reason, we may have canceled your order.
– One or more of the products contained in your order were out of stock. If we do not receive a response from you within 5 days after contacting you for the first time, we will send you a refund of your purchase.
Customers should be responsible for entering a correct and complete shipping address. Please do not hesitate to contact us via E-mail: [email protected], once you realize that your address is not the one you wanted to select. We will not be able to change it after your order has been shipped.
you can modify the address as well via the link: https://www.wikeebuy.com/my-account-2/edit-address/
you can track your order via the link: www.17track.net/en
If one or more of your products have stopped working within their warranty period, we will be glad to assist you as shown here.
Several types of products have a specific warranty period. Please refer to the Product Quality Warranty Policy for more details.
If the warranty period has already expired, we can still repair or send you some spare parts of these products.
If you have any questions, please do not hesitate to contact us.
Refund process：
- Contact our sales-after staff via E-mail: [email protected] issue a refund request if your product has a problem, and can not solve the problem under the guidance of our engineer.
- We will send you a shipment return sheet, you can use the shipment return sheet to send the order products back.
- After our warehouse staff confirms the order has arrived, we will arrange a refund, the shipping time may take 7-10 days.
- We will refund you in 7-10 days, It depends on the order shipping back specific arrival time
Freight varies from products, warehouses, destinations and the shipping method you choose.
Shipping costs often change and it is difficult to have a fixed freight. You can view specific shipping charges on the product page or at the checkout page. (We can provide free shipping service to some countries, and more countries will be covered in the future.)
In most cases, for orders with no reason to return, the customer bears 30 GBP for shipping
If we have asked you to verify your identity, this is to safeguard the security of your account and to prevent fraud. You will receive a notification e-mail from [email protected] asking to verify your identity.
The information submitted will only be used to verify the authenticity of the cardholder’s identity, and will not be shared or sold to third parties.